Why Choose Us?
A brief summarization of our company profile and how we serve our clients.
About Us
We predict the future by creating it!
It was in 2013 September that SkyTech Solutions was found to meet the needs of organizations of all magnitudes, regardless of their size or industry. We believe that not only Fortune 1000 companies, but all businesses should have access to high quality and affordable outsourcing services.
We offer end to end customer management solutions, including an array of services including Customer Support, Telemarketing, Back Office Support, Lead Generation, Omnichannel Support, Content Moderation, Virtual Assistance, Web Design & Development and Image/Video Editing.
We help businesses to shape and deliver a supercharged customer experience, improve their brand & customer loyalty, drive incremental revenue growth, maximize operational and organizational efficiency, and save operating costs by managing services on their behalf.
Today, we provide many outsourcing services from our delivery centers in Bangladesh, equipped with fully redundant voice routing, data links to the global, enterprise grade network infrastructure, uninterrupted power solutions, and all other features of a Premium BPO service provider.
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Our Mission
As the world evolves digitally while making trade more convenient both locally as well as internationally, our mission is to streamline business processes that will further reduce the cost of operation. We don’t just intend to sell but also work on nurturing a long-term commitment with our clientele and prospects alike. Our end goal still remains the same, i.e., maximizing sales for our clients by adopting fair practices and preserving their goodwill at the same time.
Our Vision
Being the nation’s very best BPO and telemarketing company, our purpose is to deliver impeccable customer service worldwide. As businesses like the Amazon and Alibaba continue to get acquire more customers, chances are that their customers too are opting for reliability, and that’s where we envision ourselves to represent your brand on the phone as well as chat service. Allow us to anticipate the genuine needs of your customers so you’re able to deliver exactly what they desire.
Our Experience Talks
Why Choose Us?
SkyTech Solutions has been operating in the telemarketing and BPO industry for more than ten years now. Our customer service representatives are thoroughly trained for handling both outbound as well as inbound calls, including live chat support for assisting your customers. In Addition, we’ve also employed countless experts working as virtual assistants providing back-office solutions for organizations. The fame we have acquired has been built through the management we implement and the hard work of our staff who are ready to take your business beyond limits!
We dedicate our time to ensure quality services
We are flexible, transparent, and feasible
We deliver more than just call center services
We cater to businesses of all magnitudes
Core Values
SkyTech Solutions understands the needs of the outsourcing sector with experience of ten years while working with international clients. We aim to deliver premium performance for all our clients with attention to every little detail. The values we uphold our output, and we can proudly say our clients appreciate our service. We aim to develop this sector further for our country and bring a change that will see the dawn of the digital era in full swing.
WE APPLY THE BEST IN TECHNOLOGY TO SUPPORT US
Uninterrupted Communication System Solutions For Constant Output
The IT infrastructure we maintain checks out on all aspects and provides our staff with continuous support on a 24-hour basis. We make sure to pick the best IT staff who maintain the integrity of all our communications at all times. Our trained and experienced IT experts get to troubleshooting in real-time whenever required. As a result, our connectivity is stable at all times and that is what makes us unstoppable!
Power Connectivity
- We provide 3 levels of redundancy with the primary source of power
- Facility load up with 2x 3000KVA online UPS.
- We have a 5000 KVA generator backup with fuel storage which offers 24 hours of operation.
- Safety ensured by international quality assessment
Network Connectivity
- We have 3 levels of redundancy with a 2Gbps duplex connection
- Our network consists of Cisco routers, Ethernet switches connected with Cat6e cables.
- High availability of 99.999% uptime.
- N+1 Architecture Active-Active or Active passive redundancy at each node.
Call Center Solution
- Advanced XML based IVR
- Inbuilt optimized ACD acts as the brain of the system.
- Script-based, campaign wise customizable CRM.
- Predictive, progressive and preview modes of dialling with rule-based and time zone based dialling.
- 100% recording of all the calls, the voice log files can be searched base
