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Author Archive: Musnad E Ahmed

Musnad E Ahmed

Sales organization and business process outsourcing specialist with over 15 years experience in building and running highly efficient sales and customer support organizations, and in providing board and project level consulting to the sales and service organizations of leading companies all over the globe. Developed and implemented staffing strategies and programs that improved operational outcomes and maximized the available staff resources. Specializes in client experience, business process re-engineering, business requirements development, contact center optimization, customer relationship Management, staff training and otivation, and organizational analysis. Has led multiple teams in the successful development and implementation of new business models in BPO industries. [social-menu class="social-menu mt-10" links="https://www.facebook.com/musnad.skytech,https://www.linkedin.com/in/musnad/"]

Difference of Customer Service & Customer Support

Difference of Customer Service & Customer Support – Which One for You?

The outsourcing industry offers many services to growing and established businesses, and it can sometimes be challenging to know their specifics. With the plethora of different names, we take it upon ourselves to explain to you in detail what these are and put forward their differences. The terms “customer support” and “customer service” are often …

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Difference of Customer Service & Technical Support

Difference of Customer Service & Technical Support – Which One for You?

Outsourcing in recent years has shifted its focus to help businesses connect with their customers in various ways that help maximize their revenue. There are so many services offered that the multitude of overlapping names can often diminish their actual meaning and function to the layman. The two services we are concerned with most are …

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How Chatbots help B2B Lead Generation

How Chatbots Help B2B Lead Generation – Creation & Process

Most marketers today know how to get their consumer’s attention. They can engage their audience by creating a wide range of content for social media platforms, websites, and running campaigns & promotions. But Lead Generation requires diligence. And no one can do it better than Chatbots! With the advent of automation in B2B Lead Generation …

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musnad-ahmed-interview-from-goodfirm

Musnad Ahmed Is Offering Robust Solutions to Businesses with Integrity: GoodFirms

Incorporated in 2013 and based in Dhaka, Bangladesh, SkyTech Solutions is a universal outsourcing agency supplying a comprehensive suite of services with access to a large resource pool at modern, reliable off-shore facilities. SkyTech Solutions’ innovative solutions allow clients to increase profit margins by focusing on their core competencies. It works with skilled, qualified, equipped, …

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Outsourcing-benefits-during-pandemic

5 Reasons For Hiring BPO Services During The Pandemic

Over the years, the BPO services have had major success in expanding their operations all across the world while at the same time providing excellent benefits to businesses all over the globe. Their services have paved a way for organizations and entrepreneurs to shift their focus on business operations that aim to grow, expand and …

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Business-owner-trying-to-save-costs

Curtailing Operating Costs With Business Process Outsourcing

Get up to speed with how Business Process Outsourcing Facilitates growth through effective cost reduction. The competition has become fierce in recent years, and businesses are working tirelessly to get an edge over their competitors. Business process outsourcing has become more prominent over the years to add to this competition as it has unlocked new …

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Content-Moderation-for-User-Generated-Campaigns

Why Is Content Moderation Important For User-Generated Campaigns?

User-Generated Campaigns have become widely pursued by brands today. It makes for a great way of promoting one’s brand organically. People love brands whose customers are interacting with the brand. It shows them a sense of inclusivity associated with the brand. But these campaigns require interventions of content moderation. It is important to filter the …

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outsource-or-inhouse-staff

Should Entrepreneurs Outsource or Hire Experts In-House?

Outsourcing has always been a reliable option for most startups but what impact has it truly made on entrepreneurs of businesses of every scale? The in-house staff has also had a positive standing among many business organizations best known for their coordination and communication speed. It has been a disputed fact that entrepreneurs benefit heavily …

Should Entrepreneurs Outsource or Hire Experts In-House? Read More »

BPO-Industry-Insights

Skytech Solutions: A Business Outsourcing Haven

Without a doubt, outsourcing has become a highly gainful venture in a digitally connected world. With businesses everywhere having more access to skilled, independently managed resources, growth becomes more attainable and allows for ambitions to finally turn into tangible action plans.  Add to that the fact that outsourcing readily presents cost advantages by eliminating the …

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