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Author Archive: Musnad E Ahmed

Musnad E Ahmed

Sales organization and business process outsourcing specialist with over 15 years experience in building and running highly efficient sales and customer support organizations, and in providing board and project level consulting to the sales and service organizations of leading companies all over the globe. Developed and implemented staffing strategies and programs that improved operational outcomes and maximized the available staff resources. Specializes in client experience, business process re-engineering, business requirements development, contact center optimization, customer relationship Management, staff training and otivation, and organizational analysis. Has led multiple teams in the successful development and implementation of new business models in BPO industries. [social-menu class="social-menu mt-10" links="https://www.facebook.com/musnad.skytech,https://www.linkedin.com/in/musnad/"]

Types of call centre

Categories & Types of Call Center – Which One for You?

Your call center is the backbone of your business. It is the place where your customers are greeted, questions are answered and sales are made. The right call center can increase your profits and improve the customer experience. The wrong call center can lead to poor customer experiences, lost sales, and more frustration. The best …

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back office function

7 Most Outsourced Offshore Back Office Functions & Which One’s For You

Starting and running a small business is not as easy as it sounds. An entrepreneur experiences lots of challenging tasks that are hard to manage. Running all tasks in-house can be expensive. Businesses also need to recruit a massive number of employees to cover all work including front and back offices. Although there are difficulties, …

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Back office Assistants

Skills Back Office Assistants Have & Why You Should Hire Them

Fast-forward companies who wish to manage their work more precisely need support from back-office assistants. Back office assistants help businesses run their workspace smoothly. They typically work under the supervision of an office manager. Back-office assistants aren’t client-facing, rather they handle administration jobs and activities that support the rest of the departments. The area of …

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Impact of Outsourcing

To What Extent Outsourcing Has Impacted Global & Local Economy

Outsourcing is quite prevalent across the world these days. Businesses are recognizing the importance of outsourcing certain parts of their business to gain more success. Outsourcing helps businesses extend both locally and globally while saving time. Let’s find out how Outsourcing has affected the Global Economy. How does Outsourcing Affect The Global Economy? Outsourcing helps …

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Find and Run Successful Inbound Call Center Campaigns

Find and Run Inbound Successful Call Center Campaigns

Customer support has become a key player in consumers’ and brands’ lives alike. People like to associate with brands with a great customer experience. Consumers like to collaborate with brands that are quick to respond to their needs, queries, and issues. This is why your companies, especially ones that are scaling and have a growing …

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outsourcing virtual assistants

Types of Virtual Marketing Assistants & Their Benefits

Marketing Virtual Assistant (Marketing VA) is an umbrella term for various types of marketing outsourcing solutions. The growth of online businesses has made digital marketing requisite to stay competitive. However, it’s a fact that not every company can master all the necessary tasks. Marketing VAs support growing firms, entrepreneurs, partners, and leads to find outbound …

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Hiring the Perfect Marketing Assistant

9 Steps of Hiring the Perfect Marketing Assistant

One of the crucial posts in your organization is that of a marketing assistant. Effective marketing constitutes a solid base to run businesses. It takes a team, or sometimes an entire department to fix strategies and processes before finally doing it right. Managers are the decision-makers, but a marketing assistant does the more heavy lifting. …

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SkyTech-Award-From-The-Manifest

SkyTech Top Reviewed Graphic Designers in Los Angeles

At SkyTech Solutions, we prioritize our client’s satisfaction more than anything else. We’re a team of professionals in various industries, adept at delivering tailored solutions to improve your operational efficiency. Today, we’re excited to announce that we’ve been named as a leading company on The Manifest, a helpful guide to the B2B space. Let’s take …

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Content Moderation Outsourcing

Process & Benefits of Outsourcing Content Moderation

Online marketing is powered by content. The site and other promotional strategies can create or damage your business. It is crucial for companies to uphold high expectations in their materials, especially web user material. This is when the role of content moderation enters the picture. Importance of Content Moderation Content moderation needs strict protocols that …

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