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Author Archive: Musnad E Ahmed

Musnad E Ahmed

Sales organization and business process outsourcing specialist with over 15 years experience in building and running highly efficient sales and customer support organizations, and in providing board and project level consulting to the sales and service organizations of leading companies all over the globe. Developed and implemented staffing strategies and programs that improved operational outcomes and maximized the available staff resources. Specializes in client experience, business process re-engineering, business requirements development, contact center optimization, customer relationship Management, staff training and otivation, and organizational analysis. Has led multiple teams in the successful development and implementation of new business models in BPO industries. [social-menu class="social-menu mt-10" links="https://www.facebook.com/musnad.skytech,https://www.linkedin.com/in/musnad/"]

BPO-Industry-Insights

BPO Industry Insights 2021: Globalization and International Trade

As the global economy reels from the effects of the 2020 recession due to the Coronavirus pandemic, we would like to sit back and take a closer look at the realm of the BPO industry. They have dominated the global economy and brought about a significant change facilitating trade internationally. Moreover, dissemination of their influence …

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Why You Should Choose Bangladesh to Handle Your Outsourced Business?

Bangladesh has remained as an underdog in the world economy until its recent prominence which was seen through the RMG sector. As years went by, the RMG sector has slowed but Bangladesh has grown substantially in other sectors as its economy swelled. It is a known fact that Bangladesh has been one of the top …

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What Makes an Outsourced Call Center Successful?

Call centers and BPO organizations are on their rise to prominence in many countries which has created jobs for countless individuals as well as provided marketing and outreach solutions for multiple giant overseas organizations. With its accelerating development, a lot of new issues have surfaced mostly centered around their quality of service. Call centers are …

What Makes an Outsourced Call Center Successful? Read More »

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