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Debunking Back Office BPO Services Myths for the Modern Business Leader

Musnad E Ahmed

Musnad E Ahmed

Last modified on November 14, 2023

Debunking Back Office BPO Services Myths for the Modern Business Leader

Outsourced back office operations are the new and upcoming boost businesses need to get ahead of the growing competition. Supporting as the backbone, and the integral infrastructure for consistency, and growth.

Outsourced back office operations have accumulated several myths over time that have stifled the growth of uninformed businesses.

Here we, as veterans in the field of back office, will help bust the most commonly believed myths that stop businesses from choosing outsourced back office support.

What are Back Office BPO Services

womans working together in a call center office

Let’s first take a look at the purpose of the back office. Keeps your business functioning, streamlines your processes, and empowers your front office to outperform. Handling processes such as HR, finance & accounts, tech support, administrative support & data analysis, businesses can’t do without a back office team.

However, outsourcing your back office processes opens up the gateway to endless possibilities. Businesses that outsource have a much higher opportunity for scalable growth. Moreover, you get access to a multitude of benefits when you outsource.

Busting Common Myths

a man making money from Idea and human source

Sure, there are myths everywhere, but some are as odd as they come. The number of silly myths may surprise you, but yes, they do exist. Allow us to break them down for you, and show you what true power you hold when outsourcing your back-office operations.

Myth 1: BPO is Only for Large Scale Businesses

happy businessman standing on coins

In our years of operation, we’ve served a multitude of clients all across the globe, and the number of larger corporations, even if vast in numbers, can’t hold a candle to the numerous small and medium businesses that benefit from outsourced back-office support.

In fact, back office support scales with the business and is an essential catalyst for growth. Sure, larger corporations benefit on a larger scale, but the vital first few steps small and medium businesses take towards growth need the backing of back-office support teams.

Myth 2: BPO Will Lead to Job Losses

sad man need a job

It’s not often that someone mistakes task reallocation for workforce reduction. Imagine you run a business that serves the fashion industry, and you’re recruiting creative staff. You will obviously need structural stability through accounts, administration, and IT support staff.

Would you rather train some newbies, or would you delegate to experts? With the rampant growth that follows back office outsourcing, you might as well expand your horizons to hire effectively for your core business functions.

Myth 3: Loss of Control is Inevitable

domino prevention

In all our years of operation, our greatest threats when outsourcing were focused on the loss of control over the back office team. However, that statement is only half complete. Upon completing one month, 95% of our clients had to say otherwise.

It all depends on the outsourcing agency and the amount of control and transparency they provide. It is customary for BPO organizations to hold daily meetings that include reporting and briefing, curbing the entire myth altogether.

Myth 4: BPO Compromises Data Security

Data protection

Data makes the world go round, is the general consensus. Apparently, this valuable stacking asset is extremely important, and tough measures are employed to ensure the safety of data.

Outsourcing agencies invest heavily in security measures to protect client data, and as a frontrunner for data protection, we can safely state that our level of data protection exceeds standards as a plea to protect sensitive client data, and provide exemplary client satisfaction.

Myth 5: Quality of Work Will Suffer

successful businessman with showing thumbs up

Imagine you are a retailer of branded accessories, and that is your primary trade. However, front office will not suffice, and you look to recruit expert back office staff. Let’s say, against all odds, you come across a talented group of individuals, and employ them for work.

As for BPO organizations, their main trade is keeping work efficient, streamlined, and standardized, providing you with an increased quality of work altogether. Perhaps, if the results don’t satisfy you, clients are always welcome to discuss their concerns.

Myth 6: Communication Barriers Will Hinder Operations

yelling through the megaphones standing on either side of a wall

Ever wonder how effectively virtual assistants communicate and work from home? It is the age of technology and data, which has bridged the communication gap exponentially.

Instead of communication barriers, outsourced staff are always online on platforms such as ZenDesk, or Slack. More than ever, now is the time long distance communication is at its peak and climbing even higher. To think there will ever be a communication gap is impossible.

Myth 7: BPO is a Short-Term Solution

holding an hour glass

When you say BPO is a short term solution, let us remind you how giants such as Microsoft still outsource their business processes. This goes on to prove, without a shadow of a doubt, that BPO is a short term solution. In fact, outsourcing your back office operations offers you scalability and flexibility that in-house staff will not. You can perpetually benefit from outsourcing your processes, scaling as you climb up.

Myth 8: All BPO Providers Are The Same

Call center agents

It stands to reason why one must think all BPO providers have the same structure and setup. Confirmation bias, coupled with misinformation can create a huge divide between stagnancy and success.

There are numerous BPO providers out there, with their own unique selling points. The diverse options out there allow businesses to gauge and select the BPO provider according to their needs. Also, if you’re dissatisfied with an outsourcing agency, you always have the option to switch, the control is in your hands.

Choosing the Right BPO Provider

Businessman in suit thinking

If you’re here to debunk myths surrounding back office BPO services, you might as well wonder how you can select the right BPO service provider. Let’s give you a little rundown on which ones you can truly rely on.

Asia is brimming with successful outsourcing hubs, and they have left their footprint in their online presence. If you keep an eye out for the best in the business, you will never go wrong. Keep an eye out for online activity, reviews, case studies, and how their services are portrayed, and you’ll be just fine.

Conclusion

Back Office BPO services offer a distinct advantage for businesses willing to give them a shot. It is up to business leaders to weigh the data out there, and truly find out if the circulating myths are true or just a product of misinformation. When businesses work with successful BPO providers, they stand a chance in propelling their companies toward success and sustainability.

The future is bright for those who choose to innovate and optimize, and BPO services are a key part of the global success of phenomenal business organizations.

Sales organization and business process outsourcing specialist with over 15 years experience in building and running highly efficient sales and customer support organizations, and in providing board and project level consulting to the sales and service organizations of leading companies all over the globe. Developed and implemented staffing strategies and programs that improved operational outcomes and maximized the available staff resources. Specializes in client experience, business process re-engineering, business requirements development, contact center optimization, customer relationship Management, staff training and motivation, and organizational analysis. Has led multiple teams in the successful development and implementation of new business models in BPO industries.

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