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Process & Benefits of Outsourcing Content Moderation

Musnad E Ahmed

Musnad E Ahmed

Last modified on October 31, 2023

Process & Benefits of Outsourcing Content Moderation

Online marketing is powered by content. The site and other promotional strategies can create or damage your business. It is crucial for companies to uphold high expectations in their materials, especially web user material. This is when the role of content moderation enters the picture.

Importance of Content Moderation

Content moderation needs strict protocols that require seasoned experts to enable quality and speed. While in-house content moderation may seem like the best course of action, outsourcing has proven to provide a much better alternative.

Outsourced services have the tendency to offer premium solutions to complex processes such as content moderation. Moreover, its cost-effective approach and its ability to simplify the entire process for organizations have paved the way for outsourcing to become the only viable option.

To add to this, outsourcing organizations have teams of experts ready to take on the tasks that newly trained in-house staff may fail to perform.

Process of Content Moderation Outsourcing

If you ever find that your company is in need of professional content moderation, it’s best that you outsource it. This is a preferable choice, especially if you still have no idea how to come up with your moderation guidelines.

Content Moderators

In-house Content Moderators

Putting together an in-house moderating staff may be costly. It might be tough to acquire the required number of personnel all at once, so you could be hesitant to begin your content assessment.

Another disadvantage of in-house moderation is the necessity for retraining your freshly formed staff. Even though employees have prior knowledge in the sector, they will need to learn the appropriate content moderation strategy for the projects.

Given the sensitive nature of the work, you’ll also have to offer proper mental health support for moderators.

Outsourced Content Moderators

You may save time & expense by outsourcing content moderators. A third-party operator would often have a more efficient and well-trained moderating crew. You’d be able to take full advantage of their knowledge right away.

This is especially crucial in light of the expanding threats associated with the internet. You’d get the best ideas and techniques for moderating from an outsourced professional team that maintains track of security issues.

Any outsourced company may give you a panel of expert moderators capable of providing you with the moderating help that your organization requires.

What you have to do is let your outsourcing company know what norms and regulations you require, and they will handle the rest.

Cost Determination

Rather than recruiting in-house, adopt a more cost-effective structure. A further advantage of outsourcing content moderation is that you won’t have to invest in software, personnel, or training for your content moderation staff.

You may save money on operating expenditures by collaborating with an outsourcing business.
You simply have to pay a predetermined amount and your partnered firm will take care of the rest.

Work with a firm that already has the skills and resources you’ll need. There are thousands of content moderation companies you can choose that provide the services you want. Some top-rated companies you can approach are,

Pure Moderation, Besedo, Magellan Solutions, Netino, Lionbridge AI, Europe IT outsourcing, LiveWord, Viafoura, Crowdsource, Cogitotech, etc.

Benefits of Content Moderation

User-generated content is essential for every company’s image and customer trust. According to statistics, nearly half of user-generated information is more reliable, and two-thirds of it is more likely to be remembered than any platform.

But, user-generated material is related to one-fourth of the search engine results for even more than 30 well-known companies around the globe.

Benefits of Content Moderation

As a result, scalable content moderation is the key to posting large amounts of user-generated material while maintaining your visitor tracking experience and company image. The benefits of content moderation that each organization should be aware of are listed here.

Protect the Business Image

Suppose a photo is shared online for a promotion or someone makes a disparaging remark about someone. In that case, user-generated material has the potential to harm a business ’ reputation in one fell swoop.

As a result, content moderation is the most effective way to keep abusers and trolls from exploiting the company.

Influence on Search Engine Results

User-generated content may help drive traffic by promoting it on social media platforms and product evaluations. Buyers are not just more likely to interact with other consumers, but they’re more likely to look for more information relating to the company and its products, boosting site traffic.

Defend Against Phishing Scams and Offensive Content

Content moderation safeguards businesses against user-posted offensive content, preserving the brand image.

To generate buzz and views, numerous people upload angry, aggressive, or pornographic information or videos on the social networking websites of multiple businesses.

Defend Against Phishing Scams and Offensive Content

Consequently, the company’s purpose for the posting would no longer be a source of worry for people, and all this content will also not adhere to content policy.

Boost the Growth of Promotional Activities

The purpose of content moderation is not just to examine a company’s social media sites; it also plays a significant role in digital marketing growth.

Brands may now ramp up their marketing by making new releases accessible and keeping their following informed about new services or upgrades.

Motivates Consumer Purchases

In conventional advertising, like newspaper, television, and radio, advertisements may be ineffective in changing client attitudes.

Online ads are critical in attracting people’s interest, directly influencing income and brand image.

Using online marketing, prospective customers are typically directed to user-generated material such as product evaluations.


As a result, content moderation is critical to delete information that does not adhere to the community standards and may reflect poorly on the business.

Enhance Social Media Presence

According to figures, user-generated content accounts for one-fourth of the search results for the world’s most well-known firms because of social media popularity and visibility.

Businesses must decide whether material adheres to the community’s regulations. If content moderation is executed successfully, it can draw legit and genuine visitors to the brand.


It’s necessary to have a workforce of content moderators in place at your organization to filter offensive messages that are nasty, insulting, or involve acts of harm, sexual misconduct, or obscenities. The applicability and integrity of user-generated material to customers and the company must be rigorously examined.

Brands may now simply improve their reputation and exposure by adhering to content-generating regulations and norms. Allow content administrators to act as spokespersons while comprehensively reviewing user-generated material.

Increase interaction on numerous social networks while gaining the attention for the company.

Sales organization and business process outsourcing specialist with over 15 years experience in building and running highly efficient sales and customer support organizations, and in providing board and project level consulting to the sales and service organizations of leading companies all over the globe. Developed and implemented staffing strategies and programs that improved operational outcomes and maximized the available staff resources. Specializes in client experience, business process re-engineering, business requirements development, contact center optimization, customer relationship Management, staff training and motivation, and organizational analysis. Has led multiple teams in the successful development and implementation of new business models in BPO industries.

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