Expert Customer Support Outsourcing Services

Let us take over your customers’ concerns

Customer Care Services Across All Platforms

We cover all modes of customer support as we try to make this as flexible as we can.
Our team of experts are able to provide support for your customers on any media that you may wish to choose.

Phone Support

Veterans who have thrived in this industry take calls from your customers to deliver the best customer support services. We assign rosters on a 24 hour basis so we don’t miss out on a single call while supervisors oversee the whole operation.

Chat Support

Round-the-clock instant chat support that delivers quick and comprehensive customer care in real-time. Whether it is on your website or on social media messaging platforms, we have it all covered with our specialists who engage your customers with utmost enthusiasm.

Email Support

Teams of well versed experts answer emails from customers with enthusiasm and a deep understanding of your products and services. The team is supervised and managed at all times to make sure your customers get the care which they deserve.

Technical Support

With the increasing complexity of products and
services, our staff helps out customers facing technical difficulties while guiding them with patience and courtesy. Only reasoned professionals are chosen for technical support campaigns for its complexity and importance.

Industries we serve

Retail & E-commerce

Call Center

Financial

Healthcare

Real Estate

Energy and Utilities

Cleaning

Information Technology

Work with experts – feel the excellence

How customer support sets you on the right track?

In a competitive environment where businesses focus on growth and expansion, it becomes mandatory to set priorities. Outsourced customer support is what most large businesses turn to as they shift their focus on more pressing matters. It does a lot more than making breathing room for organizations. Its cost effectiveness is a factor that paves the way for organizational growth as resources could be funneled elsewhere. It also creates a better brand recognition as outsourced customer support personnel make sure to leave a good impression. Outsourcing customer support services is the right way to go and is the usual practice of tech giants. Give us a shot and watch us take your organization beyond limits.

Professional Staff

We appoint staff who have at least 2 years of experience in the industry. Furthermore, we train new recruits and select only those who have proved themselves as being capable and reliable.

24 Hour Support

Our staff is trained extensively to provide round-the-clock support for customers as we assign different rosters for the whole day. We are also available on a 24 hour basis to provide reports for our clients

Autonomous Operations

What we do is completely managed by our team of supervisors who make sure our clients need only to issue the command as they follow up. All operations are carried out by us without the need for client supervision.

FAQs

To get the fastest answer for any question simply contact us and ask anything.

Can we personally pick and create our own team for customer support?

If you so wish, you can talk to those who have been hand picked for your campaign. You can then proceed to thoroughly evaluate each staff member and dismiss them if you please. We make sure to provide as much control as we can to our clients in a bid to improve their experience with us.

How can I monitor the processes of my customer support campaign ?

If you wish to monitor the working processes of your campaign, we can arrange a live feed for you as well as integrated CRM software’s that allows us to share every customer data with the respective clients.

What is the smallest team for customer support that you can assign for me?

The roster you pick can be decided entirely by you and we allow such freedom for our clients but when it comes to the team, We make sure to employ a certain number that helps us keep costs to a minimum.

If your team is from Bangladesh, how can you assure me the staff will be able to speak clear English?

Our teams are trained especially before being picked for the job and that allows us a window of opportunity to spot the ones who are weak in English while trying our best to improve the English of those with a good potential. Our selection method only picks those with a certain proficiency in English and we turn away those who aren’t up to the mark.

Are there any additional or hidden costs involved?

The pricing we quote will contain no additional charges. However pricing can change depending on economic or geographic factors. Whatever changes there may be, we are obligated to provide documents for each of these and we ensure there will be no such hidden costs involved.

Experience the finest outsourcing with CX focused customer support services.

Grow Your Business

Case Studies

Industry:

Marketing

Appointments

50 %

Opportunities

We’ve received a flow of appointments in numbers that we hadn’t prepared for. SkyTech has outdone themselves with their excellent lead generation services and should be given the chance to prove themselves. From us here at Janitorial Lead Pro, we highly recommend SkyTech.

Wilber James

CEO at Janitorial Leads Pro

Expert Customer Support Services