Outsource Your
Order Management Services
Managing Customer Orders is as important as acquiring them.
Order Management is a highly dynamic task. From customer order,
payment and inventory management down till delivery – everything
needs to be perfect. This ensures excellent Customer Experience.
Our Services at a Glance
1. Preparing Order
Starts with a Customer Checking out
2. Confirming Order
Transfer Order Information to Seller
3. Order Entry
Inventory Management, Billing & Cancellations
4. Order Processing
Prepare Shipping Documents & Schedule Delivery
5. Order Shipment
Tracking Order and Logistics Support
6. Order Status
Sending Customer Order Status Updates
How ECommerce
Benefit from Outsourcing
Saves Valuable Time
Reduced Risk of Human Error
More Satisfied Customers
Reduced Cart Abandonment Rate
Improve Business with Customer Data
Access to Skill &
Resources
Dedicated eCommerce Order Management
From the point of a Customer Click to Viewing a Product, up until it’s
Delivery, Ecommerce face a wide range of hurdles like Order Processing,
Confirmation, Fulfillment & Dispatch Review.
SkyTech provides Ecommerce the perfect solution to all their Order Management
needs. Whether it’s minimizing the risk of future uncertainty, constant innovations
or consultations and activities directed towards Legal and Government policies,
we’ve got it all covered.
- Managing Inventories and Orders across Numerous Channels
- Order profiles and Shipment Schedules that are Complex
- Monitoring Fulfillment
- Analytics, Reporting, & Evaluation
How’re We Different?
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Fully Organized Process
We Streamline the order processing
and break it down into simple parts.
This ensures maximum efficiency.
24/7 Customer Service
We provide you with 24/7
Customer Service which means
complete customer satisfaction.
Highly Skilled Professionals
Fully trained and experienced
professionals are divided in task forces
Specialized in handling their bits of the task.
Transparent Work process
We provide you with regular reports,
metric & access to a dashboard that
allows you to supervise and relegate work.
Scalable Service
Demand for your service may pick up
during peak seasons. We can arrange
for more employees within a short notice.
Omnichannel Support
Your Customers are able to reach
out through multiple communication
channels which are all connected!
Frequently Asked Questions
What is Order Management
After a customer purchases a product/service, the process up until the delivery is known as order management. Sometimes it stretches out to after sales services as well.
What are the steps of Order Management?
1. Inventory Availability –
Upon reviewing various products/services, our team verifies that the inventory is available.
2. Order –
Customers place orders across Multiple Channels like Mobile, Call Center, Store, Web, Marketplace etc.
3. Verification –
Once an order is placed, the data is recorded based on criteria like – name, address, phone number, email, promo codes and others.
4. Inventory promising –
The System or the Inventory Management team matches desired Products & Services to fulfill the order.
5. Fulfillment –
The product or team is dispatched through a distribution channel such as ship-from-warehouse or distribution center, ship-from-store, pickup-in-store, online download or a sales person simply hands over the item. Fulfillment is verified as well — customer sign-off for the completion of a service.
6. Service – Making an appointment, scheduling installation or delivery services, or even exchanging or returning a product. This may be the first step in a new business process but can also be associated with order management.
What are the benefits of Order Management Services?
Order Management services organize your order processing by streamlining it and improving customer experience. Meanwhile, you’re able to receive regular, instant updates on all steps of orders.
What trends associated with order management make the process more complex?
Order management can quickly become complex, particularly when large volumes or multiple sales and distribution channels are considered. These trends add to the complexity:
Multichannel – Multiple physical stores or locations, online or digital channels, and call centers to conduct business and manage orders. Transactions and customer interactions are discrete to each channel.
Omnichannel – The ability for customers to seamlessly navigate across channels to conduct business and the ability for organizations to adjust processes to address customer expectations as they do so. For example, a customer buys on the web, changes the order through a call center and picks up the order in a physical store.
